Kontena Nasional Berhad

eRFD is a web-enabled solution developed by Kontena Nasional Berhad specifically for its customers to submit their haulage request for delivery (RFD) and to track the status of the container movement right from the moment where the request is registered into KN HaulageME system.

To register as an eRFD user, KN customers will be given a set of access ID and Password.

What the system can offer

eRFD is a simple application with user friendly screen to capture basic information which is sufficient for KN haulage to process and subsequently proceed with the service required by customers. The application is comprised of the following features namely:

1. Let customers prepare and submit RFD from their office or virtually anywhere at any time via internet.

2. To view the location and status of containers at any time via Track and Trace.

3. Enable customers to advise KN haulage on the collection of their containers (RDCOL)

Application System Requirement

The system does not require your PC any local installation.

To be able to use the system your computer must have the following:

1. Internet Ready Personal Computer.

2. Microsoft Internet Browser (version 6 or above).

3. eRFD access ID and Password.

Chapter 2

Getting started with eRFD

Kontena Nasional Homepage Menu:

1. Go to Kontena Nasional (KN) website (http://www.konnas.com.my) and you should be able to get the screen as show below:

2. By clicking option ‘eRFD’, you will go to the next screen (below) which prompts you for login ID and Password.

3. Enter your User ID and Password which has been provided by Kontena Nasional. Then click

4. Upon successful login, the system will display the next screen: (Main Menu Screen)

WELCOME TO KONTENA NASIONAL ONLINE eRFD

Chapter 3

How to prepare Request For Delivery (RFD)

Below is the sample screen for you to prepare Request For Delivery (RFD):

REQUEST HEADER SCREEN

Entering fields are:

Cs Ref Enter the customer reference no (your own Ref No)

Cs Code Enter the valid customer code

Addr1 Enter customer address eg No 1 Jalan Muhibbah

Addr2 Enter customer address eg Kawasan Perindustrian Pandamaran

Postcode Enter the postcode

State Name Enter the state name

City Name Enter the city name

Contact Nm Enter the name of the contact person

Tel No Enter the telephone number

Fa Cd Enter the Forwarding Agent Code

Sa Cd Enter the Shipping Agent Code

Ah Cd Enter the Account Holder Code

Req Typ Enter the Request Type

SA Ref No Enter the Shipping Agent Reference Number

Note:

1. The column with * indicate that the field is Mandatory.

2. The column with search button next to it shows that you may select the data from the list provided.

If you click this icon,

it will display the selection screen for you to search from.

3. Columns UserID and Status are already entered.

The following buttons are available on the screen:

Press this button to update the changes that you have made

Press this button to verify your data.

Remember to thoroughly check the information and make correction where necessary.

Press this button to go to Container Details screen.

Press this button to Submit your request to KN.

Remember to verify your data before sending your request to KN. Pay close attention to the following items:

1. Customer Address

2. Container size and type.

3. Required date

4. Pick up location.

5. Final Destination.

Below is a sample of Container Detail:

CONTAINER DETAIL

Entering fields are:

Ctr No Enter the container number for import (IMPT)

Ctr Sz Choose the container size from the option provided

Ctr Type Choose the container type from the list provided

Content Enter the container content

Ctr Oper Enter the container operator

Opr Name Enter the operator’s name

Pick Up Enter the area code for container to pickup

Send To eRFD will auto-display this information

Final Dest Enter the area code for final destination

Voy Cd Enter the voyage code

Vsl Enter the vessel name

Weight Enter the cargo weight is available

ETA Enter the Estimate Time Of Arrival

Reqd Dt Enter the RFD required date, choose from calendar provided

Dish Port Enter the port of discharge

Slot Choose the slot for delivery from the list available

Ref No Enter the Container reference number

Imp/Exp Enter the name of importer or exporter

Cargo Val Enter the cargo value

Remark Enter the remark or special instruction for KN operation.

The following buttons are available on the screen:

Press this button to update your data

Press this button to delete container detail. The current record will be deleted.

Press this button to go to Request Header screen

Press this button to print Container Movement Order (CMO).

Remember to check the report and you are advised to print CMO before sending the request to KN.

Chapter 4

How to send Request For Delivery (RFD) to KN

After you have completed the entry for both Request Header and Detail, checked and satisfied with the data entered, now it is time to send your request to KN.

When you click this button, the next screen will appear:

The screen shows you the Request Header and list of containers to be sent to KN. You may verify the information and click ‘back’ if you change your mind. Click button ‘Submit’ to send your request to KN

Once you click the button, the request will then be sent to KN and you may notice that the record status will change from ‘ENTRY’ to ‘CONFIRM’ .

At this point, you’re done and you have successfully sent the request to KN. What you may not notice is that, KN processing staff will be receiving an auto-email from you asking them to process your request.

Upon receiving email, KN will process your request and will acknowledge by replying your email stating the RFD reference Number.

To verify your request you may retrieve the record and the status of the record will be shown as ‘PROCESSED’

Important Note:

If you are submitting RFD for the first time, always be careful and check your information thoroughly before sending to KN. You are also advised to call KN upon sending the request to ensure that the record is received by KN without any error or misleading information.

How to track the status of your request.

To track and monitor your container status, follow the steps provided below:

1. From eRFD main menu click ‘Tracking’.

2. Click button ‘Track Container’ and choose the input option:

(Refer to screen on the next page)

3. Input parameter option (Query by) can be either:

- CTR (container no)

- RFD (RFD ref no)

- SA REF ( Shipping Agent Reference no)

- CS REF ( customer reference no)

4. Based on your option, enter the corresponding reference number and click button ‘Search’.

Above is a sample screen which shows the detail of a container movement as a result of Inquiry by container number.

5. If you wish to print the record, just click ‘Print’ button.

Chapter 5

Password Maintenance

For security purpose, you are allowed to change your login password. Please refer to ‘Password Maintenance Screen’

List of Fields:

1. Current Password : Key in your current Password

2. New Password : Key in Your new Password

3. Confirm New Password : Key in your new password once again to confirm.

Click ‘Update’ button to save your changes. The system will update your password and you may use the new password for your next login.

You are advised to regularly change your password, preferably once in every 3 months.

Copy RFD

If you have almost the same request to submit to KN, you may not want to enter the same information over and over again. To save your time, you may use the ‘Copy RFD’ feature.